FAQ
You can manage your subscription from anywhere!
- Change dates
- Update quantities
- Skip your order
- Change order frequency
- Add items
Simply login to your account ProSupps Subscription
To cancel your subscription, please contact customerservice@prosupps.com
Let us make this right for you! If you are experiencing any quality issues, please send an email to us at customerservice@prosupps.com, and include pictures of your product, including the Lot# and expiration date that is located on the bottom of the bottle, and describe the problem you are experiencing. Please do not discard your product until we have completed our Quality review. Alternatively, call us at 1-888-575-7301 and leave us detailed message if we are unable to answer. We will respond within 24-48 hours and get you taken care of.
Please send an email to insidesales@prosupps.com and include your distribution area (state and/or country) and contact information in your message. One of our area sales managers will respond to you within 24 to 48 hours to get set up.
We know that product authenticity is important to you. Please send us an email to customerservice@posupps.com including a picture of the product, expiration date, and lot # located at the bottom of the tub. Our team will be able to test its authenticity for you.
Each product is a little different. Please go to the product pages on our website, as we have detailed each products' unique attributes. Still have questions? Please submit them to customerservice@prosupps.com and we will promptly answer your inquiry.
We offer Standard, Flat-Rate shipping as follows:
United States
Flat Rate shipping - $7.95
Orders over $49 ship FREE*
Alaska & Hawaii
Flat Rate Shipping - $60.00
Puerto Rico
Flat Rate Shipping - $60.00
*Free shipping does not apply to orders containing certain liquid products and this will be specified on the specific product pages.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.