Refund policy

Refund Policy
At ProSupps we strive to provide you with best-in-class products by sourcing quality ingredients and following Gold Standard processes. Therefore, our products are offered with a 30-day money back guarantee. Buy any product, and if for any reason you are not satisfied after two weeks of use, Contact Us within 30 days of purchase for a full refund.

  • You must return the product to us to receive your refund.
  • Apparel products must be returned within 7-days and cannot be worn or used.
  • Must be purchased prosupps.com and have proof of purchase to qualify for return/money back guarantee.
  • All product returns require approval from our customer service team within 30 days of receipt of product.
  • Upon receipt of returned product Prosupps.com will refund the purchase amount.
  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
    • Any product not purchased from prosupps.com
    • Any product that is returned without all original packaging and accessories, including the retail bag, and all other items originally included with the product
    • Any product from which the UPC code has been removed from its packaging
    • Any product that exhibits physical damage
    • Any product for which you have submitted a mail-in rebate
    • Items that are damaged/defective upon arrival:
    • If you believe you have received a defective or incorrect merchandise (style or color), you must contact customer service within 30 days of receipt and provide a photo of the defect and/or incorrect product.
    • We DO NOT replace with a different product than what was originally ordered.
  • We are unable to exchange any ordered product for a different product (style or color).

Please contact us via phone or email. One of our Customer Service Representatives will reach out to you.

customerservice@prosupps.com
214-310-1188

If you purchased one of our products form a third-party retailer (like GNC, Vitamin, Shoppe, or other specialty store), please refer to their terms and conditions to process your request. Typically, Third-Party Retailers will consider reasonable requests with a purchase receipt and original product purchased but consult their policy or place of business directly.